Waste Management

Thank you for joining us! Once your contract is processed, you will shortly receive your welcome email giving you an overview of your services and schedule, including your bin delivery dates.

We bill in advance for the month ahead, and we take payment around the 20th of each month, depending on weekends and bank holidays.

Most types of waste can go in a skip, including: garden waste, furniture, rubble, wood, and plastic. However, there are some items that are not allowed, such as: asbestos, batteries, gas cylinders, liquids, medical waste, and tires. Please contact us if you have any questions about what you can put in your skip.

You will be allocated a scheduled collection day that suits you and your business when your contract starts. We collect bins during the hours of 07:00 and 16:00 so please ensure access is available and your bins are easily accessible. On rare occasions, we may need to alter your collection day, due to route alterations and unforeseen circumstances, such as roadworks and diversions. Our team will notify you if this is the case.

If your collection hasn’t been completed, please contact our customer services team on 0333 772 2020 who will be able to investigate the issue and rearrange collection.

If you need to make changes to your containers or collection schedule, please contact our customer services team on 0333 772 2020 who will be able to assist.

Willshees are committed to providing excellent customer service with as little disruption to your business as possible, however is certain circumstances, issues can potentially arise. Initially, please contact our customer service team on 0333 772 2020 who can investigate the issues for you.

Our website contains a wealth of information about our company, and you can download information as required, such as insurance documentation and licenses, from our downloads page.